VPN incident handoff
- Owner
- Alex
- Date
- May 15, 2026 9:41 AM
- Services
- VPN, Auth Service
- Impact
- Users unable to connect for ~42m
Summary
The VPN issue started after a firewall failover.
Root cause
Memory leak in the auth service caused the process to crash under high load.
Resolution
- ✓Restarted auth service
- ✓Cleared stale sessions
- ✓Added memory limit and alerting
Follow-ups
- Add metrics to dashboard
- Review capacity limits